During your visit


We ask you to lock bags and rucksacks in the cloakroom during your visit. For security reasons, bags larger than DIN A4 (approx. 20 x 30 cm), suitcases, all types of rucksacks and carrying frames, bulky items, umbrellas and weather capes may not be taken into the exhibition rooms. In cases of doubt, the cashier or supervisory staff will decide.

Lockable cloakroom lockers are located in the Upper Foyer and Lower Foyer for use during your visit to the museum. A 1 euro coin is required as a deposit. Storage in the lockers is free of charge. No liability can be accepted.

Please also note that we are unable to store large suitcases.

For security reasons, all cloakroom lockers must be cleared by the end of visiting hours. Otherwise, our staff will open and clear the cloakroom locker for a fee.

We kindly ask for your understanding.

Photographs, video and sound recordings

Photography, film and sound recordings (all without flash and without equipment such as tripods, light boxes etc.) in and around the Neues Museum are only permitted for personal, non-commercial use.

Please register at the ticket desk and fill in the form provided there.

Current information (as of 14 March 2024):

Please note that photography for non-commercial use is currently only possible from Tuesdays to Fridays. You can obtain the necessary registration form from the museum ticket office.

The number of visitors is very high at present. In order to allow all visitors
to enjoy art without restrictions, photography is currently not permitted on Saturdays and Sundays. This applies in particular to group photos.

We would like to enable all visitors to visit the museum as undisturbed as possible. The instructions of the supervisory staff must be followed.

Thank you for your understanding.

For all other purposes prior registration of the planned photographs, video or sound recordings and written permission by Neues Museum are necessary.

Please contact:

Mario Rau, Press and Public Relations

Tel.: + 49 911 240 20 43
Fax: + 49 911 240 20 29

email: mamari@s23aasd33s.comrio.rau@nmne.de


Benches are provided in some of the collection and exhibition rooms.

You are welcome to borrow portable folding chairs free of charge for your visit. A walking frame and wheelchair are also available for visitor's use.

Please ask at the ticket office.

Visiting with children

Baby changing facilities are available in the lower foyer.

All collection and exhibition rooms plus the lower foyer and auditorium can be easily accessed with strollers via ramps or elevator.

We will be happy to loan you a stroller for your visit to the museum free of charge. Please ask at the ticket office.


Dogs and other animals are not permitted inside the building.

Assistance dogs are of course allowed. Please let us know at the ticket office.